Cancellation & Refund Policy

At Alarasi, we take great care in crafting and delivering your jewelry. However, we understand that sometimes plans change. Please review our cancellation and refund policy below:

Order Cancellations:

• Orders can be canceled within 48 hours of placement. After this period, they will be processed for shipping and cannot be canceled.

• For urgent cancellations, contact us immediately at [your email] or [your Instagram handle].

• Custom or personalized orders cannot be canceled once production has begun.

Returns & Exchanges:

• Due to hygiene reasons, we do not accept returns or exchanges on jewelry.

• If you receive a damaged or defective item, please reach out to us within 48 hours of delivery with clear images of the product and packaging.

• Once verified, we will offer a replacement or store credit as applicable.

Refunds:

• Refunds are only applicable for defective products that cannot be replaced.

• Approved refunds will be processed within 5-7 business days to the original payment method.

• Shipping costs are non-refundable unless the return is due to our error.

Non-Refundable Items:

• Customized or personalized jewelry.

• Items purchased on sale or with a discount.

• Products damaged due to mishandling after delivery.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages marked as delivered by the courier. Please check with your local courier service for assistance.

For any concerns, feel free to contact us at alarasicrafted@gmail.com or at our Instagram handle alarasi_jwl . We’re here to help! ✨